Your CVC Leadership

Emailing CVI - please note that messages are not monitored 24 hours a day and are not monitored after business hours, on weekends, or on holidays. If you experience an after-hours maintenance emergency such as a water leak or fire, please call 911 first for any fire emergency, then contact the emergency line at 301-596-2086. For all non-emergency matters, please use the Caliber Homeowner Portal, which allows your request to reach all members of the management team in the event one person is unavailable.

Caliber Homeowner Portal - The portal allows homeowners to:

• View account balances
• Submit and track service requests
• View violations related to their home

Portal Access: https://frontsteps.cloud/CaliberWeb2_CondominiumVenture

Registration Instructions

1. Visit the portal using the link above.
2. Select “Register for a login.”
3. Enter your account number and email address.
4. If multiple owners are listed, select your name.
5. Check your email for a registration link.
6. Create a unique username and password.
7. Once saved, you may log in at any time.

If you need assistance registering or locating your account information, please contact Portal Support at portalsupport@cviinc.com.

Emergency Point of Contact - It is important for the Association to have an Emergency Point of Contact for each unit. This person should be able to access your unit in the event of an emergency such as a burst pipe, water leak, water shut-off, or fire. There have been past situations where neighboring units were impacted because the owner could not be reached and no secondary contact was available.

We strongly encourage all owners to submit the attached Emergency Contact Form to the management office. The emergency contact should have access to the unit, including a key if possible.

If access to a unit is required during an emergency and no contact is available, a locksmith may be called to gain entry. Any costs incurred will be the responsibility of the unit owner and billed accordingly.

Emergency contact information can be:

• Updated in the Caliber Portal
• Emailed to lthomas@cviinc.com
• Faxed to 240-653-5015

Please also note that after business hours, the management company has a 24-hour answering service that will relay emergency information to the on-call manager so the matter can be addressed as quickly as possible.

For a faster response, always include your home address in all emails. Please allow at least 48-business hours to receive a response to your email. Owners service requests can be placed through the Caliber Portal.  In the portal you are able to view, upload and print community documents; view your account history; view your violation history; submit maintenance service requests and click on link to make HOA payments. You can access the site here:  https://frontsteps.cloud/CaliberWeb2_CondominiumVenture

If you are one of multiple owners associated with the provided account number, you are required to select your name from the list provided. If a match is found, you will be sent an email with a link to complete your new account process. The email link will allow you to create a username and password (usernames must be unique). Once saved, you will be able to login into the web portal.  If you have any questions, please contact us at portalsupport@cviinc.com